Frequently Asked Questions

Are your gemstones natural?

Yes, all our gemstones are natural and carefully selected for quality and authenticity.

Do your gemstones come with certificates?

Selected gemstones come with certification from recognized gem laboratories. Please check the product details or contact us for more information.

Are your gemstones treated or heated?

Some gemstones may undergo standard treatments such as heating to enhance their appearance. Any known treatments will be mentioned in the product description.

What payment methods do you accept?

We accept secure online payments including credit/debit cards and other available payment methods shown during checkout.

Can I return or exchange a gemstone?

Yes, returns and exchanges are accepted according to our return policy. Please contact us within the specified return period after delivery.

Do product images show the actual gemstone?

Yes, we try to display accurate images of each gemstone. However, slight color differences may occur due to lighting and screen settings.

How do I know which gemstone size is right for me?

Product dimensions and weights are listed on each product page to help you choose the correct size.

Can I request custom jewelry or gemstone settings?

Yes, custom jewelry and gemstone setting requests can be made through the Custom Inquiry section available on each product detail page. You can submit your preferred design, gemstone type, metal choice, ring size, or any special requirements, and our team will contact you with more details.